Shared Responsibility Model
Understanding our mutual obligations for security and compliance
Purpose
This Shared Responsibility Model outlines how responsibilities for data security, privacy, and compliance are divided between:
- GDH SAS (LogCentral Provider): Responsible for the underlying infrastructure and core service components.
- Customer (You): Responsible for the data you submit (including logs) and how you configure and use the LogCentral service.
GDH SAS (LogCentral) Responsibilities
Infrastructure Security & Availability
- Maintain secure hosting environments via reputable third-party data centers
- Implement network security measures including firewalls and encryption
- Manage high availability and reliability of core systems
Platform & Software Maintenance
- Develop and maintain the LogCentral software
- Apply patches, security updates, and enhancements
- Monitor and upgrade systems to comply with security standards
Sub-Processor Management
- Conduct due diligence on approved sub-processors
- Ensure data protection obligations through written agreements
Customer Responsibilities
Data Governance & Ownership
- Ensure legal right to collect and process data
- Own decisions regarding data included in logs
- Avoid submitting unnecessary personal data
Account Management & Access Control
- Protect account credentials
- Manage user permissions within Organizations
- Monitor third-party access
Responsibility Matrix
| Responsibility Area | GDH SAS (LogCentral) | Customer |
|---|---|---|
| Physical & Network Security | Yes | - |
| Cloud Infrastructure Security | Yes | - |
| Log Storage Backend Management | Yes | - |
| Encryption in Transit (TLS) | Yes | - |
| Account-Level Access Management | - | Yes |
| Data Minimization / Avoid PII | - | Yes |
| Monitoring Log Content | - | Yes |
| Data Subject Requests (GDPR) | Assistance | Primary |
Integration With Other Agreements
This Shared Responsibility Model supplements but does not supersede:
Contact Information
LogCentral, edited by GDH SAS
3 rue des Lilas, 75019 Paris
Email: [email protected]
Website: https://logcentral.io
Last updated: 5/30/2025